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Frequently Asked Questions

Where does fairleighs deliver?

We currently deliver to eligible addresses throughout the United Kingdom.

How much is delivery?

Standard tracked UK delivery is £4.95. Orders of £39.95 or more qualify for free standard delivery, unless otherwise stated at checkout.

When will my order arrive?

Delivery timing depends on the destination, carrier and order processing. The most current estimate is shown during checkout and in your tracking information.

How can I track my order?

Once your order has been dispatched, we will send a tracking email. You can also visit our Track Your Order page and enter your order number and email address.

Can I change or cancel an order?

Email us as soon as possible at support@fairleighs.com. We will do our best to help, but changes or cancellations are not guaranteed after fulfilment begins.

What payment methods do you accept?

The payment methods currently available for your order are displayed securely at checkout. All prices are shown in pounds sterling (GBP).

What is your returns policy?

Eligible items may be returned within 30 days of delivery. Items must be unworn, unused and returned with their original tags and packaging. Your statutory rights are not affected. Please review our Returns & Exchanges page before sending anything back.

What if my order arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and help put it right.

How do I contact customer service?

Email support@fairleighs.com. Our team is available Monday to Friday, 9:00 am–5:00 pm UK time, and aims to reply within one business day.